Your Privacy & Our Promise
At Loom & Leaf Provisions, your privacy and data security are fundamental to our relationship. We are dedicated to transparently protecting your information, ensuring trust and culinary excellence.
Our Commitment to Your Privacy
Loom & Leaf Provisions is committed to protecting your personal data in full compliance with UK and EU privacy regulations, including the General Data Protection Regulation (GDPR). We believe in providing clear, understandable information about our practices.
- Regulatory Compliance: Full GDPR compliance with regular audits and updates to our policies and procedures.
- Minimal Data Collection: We only collect data essential for improving our services and fulfilling your orders.
- Secure Storage: Industry-standard encryption and robust security measures protect all stored data.
- Your Control: Clear opt-out options and easy-to-use data control mechanisms are available to all our customers.
Last updated: 15th October 2023. This policy is reviewed annually.
What Information We Collect and Why
We collect various types of information to provide and improve our services to you as London's discerning food enthusiasts. Here's a breakdown:
When you make a purchase or create an account, we collect your name, address, email, phone number, and payment details. This information is essential for processing your orders, delivering goods, and managing your account. Our legal basis for processing this data is the performance of a contract with you.
Retention: Retained for 7 years for tax and legal compliance, or until account deletion request.
We automatically collect technical data such as IP address, browser type, pages visited, and time spent on site. This is for analytical purposes to understand user behaviour, improve website functionality, and identify popular products. This processing is based on our legitimate interest in improving our services.
Retention: Anonymized data retained indefinitely; IP addresses for 90 days.
If you opt-in to our newsletter, we collect your email address to send you updates on new products, workshops, and exclusive offers. Your consent is our legal basis here. You can unsubscribe at any time.
Retention: Until you unsubscribe or request deletion.
We do not sell or rent your personal data to third parties. We may share data with trusted service providers (e.g., payment processors, delivery services) strictly for the purpose of fulfilling your orders and operating our business, under strict data processing agreements.
Your Privacy Rights and Controls
Under GDPR, you have comprehensive rights regarding your personal data. We are committed to helping you exercise these rights easily:
- Right of Access: Request a copy of the personal data we hold about you. Request Data
- Right to Rectification: Ask us to correct inaccurate or incomplete data. Correct My Data
- Right to Erasure (Right to be Forgotten): Request deletion of your data where there's no compelling reason for its continued processing. Delete My Data
- Right to Restrict Processing: Limit how we use your data under certain circumstances.
- Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
- Right to Object: Object to processing of your personal data where we are relying on a legitimate interest.
To manage your marketing preferences, you can click the 'unsubscribe' link in any of our emails or log in to your account settings. For cookie preferences, please refer to your browser settings.
How We Protect Your Information
The security of your data is paramount. We implement robust technical and organizational measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards
We utilize SSL/TLS encryption for data in transit, and robust access controls for data at rest. Our servers are housed in secure data centres with advanced firewall protection and intrusion detection systems.
Organizational Measures
All Loom & Leaf Provisions staff receive regular data protection training. Access to personal data is strictly limited to those who require it for their roles. We conduct regular security audits and compliance reviews.
In the unlikely event of a data breach, we have clear incident response procedures in place to mitigate potential harm and inform affected parties and regulatory authorities as required by law.
Policy Updates and Contact Information
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.
Contact Us for Privacy Inquiries:
If you have any questions or concerns about this Privacy Policy, your privacy rights, or wish to make a data request, please do not hesitate to contact our Data Protection Officer:
- Email: info@loomandleaf.co.uk
- Phone: +44 20 7946 0876
- Address: 2847 Borough High Street, Unit 2B, London, Greater London, SE1 1LU, UK
Complaints:
Should you be dissatisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for upholding information rights:
Visit ICO Website to Make a Complaint
We aim to respond to all legitimate privacy requests within one calendar month. Complex requests may take longer, in which case we will notify you and keep you updated.
© 2023 Loom & Leaf Provisions. All rights reserved.